At Regal Self Drive Cars, we value your time and trust. Our cancellation and refund policy is designed to be transparent and customer-friendly, while ensuring smooth operations of our fleet in Bangalore.
📅 Booking Cancellation Policy
You can cancel your self-drive car booking at any time before your scheduled rental period. However, cancellation charges may apply based on the time of cancellation:
More than 24 hours before pick-up: ✅ 50% refund of booking amount
Between 12 to 24 hours before pick-up: 🔁 30% refund of booking amount
Less than 12 hours before pick-up or no-show: ❌ No refund
Note: Convenience fees, if any, are non-refundable.
💸 Refund Policy
Refunds for eligible cancellations are processed within 1-2 business days to your original payment method.
If your booking was made via a third-party app or partner site, their refund timelines may apply.
Security deposits (if applicable) are refunded after inspection of the vehicle and any pending dues are settled.
⚠️ Refund Deductions May Apply If:
The vehicle is returned late or with damages.
Fuel level is below the agreed level.
Any accessories (documents, tools, keys) are missing.
Traffic fines or tolls are unpaid during the rental period.
📲 How to Cancel or Modify a Booking
You can cancel or reschedule your booking easily via:
Please provide your booking ID for quicker assistance.
✅ Exceptions & Special Cases
We understand that emergencies can happen. In exceptional cases (like medical emergencies or flight cancellations), contact us with proof and we may offer partial or full credit for future bookings at our discretion.
📌 Important Notes
Bookings cannot be cancelled or refunded after the rental period has begun.
Refund eligibility is based strictly on our cancellation timelines.
Regal reserves the right to refuse refunds in case of misuse or breach of terms.
